Shipping

Customer satisfaction is our #1 priority. We want to fulfil orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure our customers will receive a purchased item on time and as described.

Our primary goal is customer satisfaction, so everyone who shops with us receives the following guarantees:

• Refund if the item is not as described or damaged;

• Refund minus the shipping cost if you not want the product you received. You must return the item at your expense to our warehouse and the item must be unused.

Refunds are not available under the following circumstances:

• A customer’s order does not arrive due to an incorrect address provided by the customer;

• A customer’s order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).

How do refunds, returns, and exchanges work on OpuMora?

• In the case of a damaged or incorrect product, please submit a photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.

• If the product packaging is damaged but the product itself is intact, please submit a claim to the shipping carrier directly.

• Missing order: In case a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

How do I request a refund, return, or exchange?

Handling returns is an essential part of running a business. OpuMora is here to help! We have put together the following steps to make this process easier:

1. In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at info@opumora.com and include the evidence if required.

2. After we have approved the order refund, return, or exchange, the product must be returned to our returns address.

3. Please package and return the product and provide a tracking number.

4. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.

5. In order for OpuMora to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.

Contact Us

If you have any further questions, please don’t hesitate to contact us at info@opumora.com.

Returns